Privacy Policy
This Privacy Policy describes how AyaHealthBeauty (“the Site”, “we”, “us” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from AyaHealthBeauty.com (“the Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, website visitor, or any other individual whose information we collect pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as described below. The personal information we collect and use depends on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligations, to enforce applicable terms and conditions, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information You Provide to Us Directly
Information you provide directly through our Services may include:
Contact details, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security.
Customer support information, including any information you choose to include in communications with us, such as when sending a message through the Services.
Some features of the Services may require you to provide certain personal information. You can choose not to provide this information, but doing so may prevent you from using or accessing certain features.
Information We Collect Automatically
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection data, your IP address, and other information related to your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
Companies that support our Site and Services.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payments, fulfill your orders, and provide the products or services you have requested, for the performance of our contract with you.
When you visit our Site, open or click on emails we send, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below on Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services: We use your personal information to provide the Services for the performance of our contract with you, including processing your payments, fulfilling your orders, sending you account-related notices, managing returns, exchanges, and other transactions, creating and managing your account, and arranging shipping. We may also enhance your shopping experience by allowing Shopify to associate your account with other Shopify services you may choose to use. In such cases, WooCommerce will process your data in accordance with its own Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending you marketing communications by email, SMS, or mail, and displaying ads for products or services. This may include using your information to better personalize the Services and advertising on our Site and other websites. If you are located in the EEA, the legal basis for this data processing is our legitimate interest in marketing our products, pursuant to Article 6(1)(f) of the GDPR.
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly advise you not to share your username, password, or any other access credentials with anyone. If you believe your account has been compromised, please contact us immediately. For EEA residents, the legal basis for this processing is our legitimate interest in keeping our website secure, pursuant to Article 6(1)(f) of the GDPR.
Communicating with You and Improving the Services: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide efficient services, and maintain our business relationship with you pursuant to Article 6(1)(f) of the GDPR.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies used in relation to our store operations: we use cookies to power and improve the Site and our Services (including to remember your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to operate, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising both on our Site and on other websites.
Most browsers accept cookies by default, but you can choose to remove or reject cookies via your browser settings. Please note that removing or blocking cookies may negatively affect your user experience and may cause some Services, including certain features and functionalities, to work incorrectly or become unavailable. In addition, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain situations, we may disclose your personal information to third parties for the purpose of fulfilling a contract, legitimate interests, and other reasons outlined in this Privacy Policy. Such situations may include:
With service providers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide services and send promotional materials to you. Our business and marketing partners use your information in accordance with their own privacy notices.
When you instruct us, request us, or otherwise agree to disclose certain information to third parties, such as for product delivery or through the use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction, such as a merger or bankruptcy proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal and sensitive personal information for the purposes described above in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
| Category | Categories of Recipients |
|---|---|
| Identifiers, such as basic contact details and certain order and account information | |
| Commercial information, such as order details, purchase history, and customer support information | |
| Internet or similar network activity, such as usage data | |
| Geolocation data, such as locations derived from an IP address or other technical measures | |
| Service providers and third parties acting on our behalf (e.g., ISPs, payment processors, fulfillment partners, customer support partners, and data analytics providers) | |
| Business and marketing partners | |
| Affiliates |
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third-Party Websites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies, and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found there. Information you provide in public or semi-public areas, including on third-party social media platforms, may be viewed by other users of the Services and/or those platforms, without limitation on its use by us or by third parties. Our inclusion of such links does not imply any endorsement of the content or the owners/operators of those platforms, unless explicitly disclosed within the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the information below to request its deletion.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge of “sharing” or “selling” (as those terms are defined under applicable laws) the personal information of individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, any information you send to us may not be secure in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
The length of time we retain your personal information depends on factors such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your Rights
Depending on where you live, you may have some or all of the following rights in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may deny your request as permitted by law.
Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details on how we use and share it.
Right to Deletion: You may have the right to request that we delete personal information we maintain about you.
Right to Correction: You may have the right to request that we correct inaccurate personal information we hold about you.
Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with exceptions.
Right to Restrict Processing: You may have the right to ask us to stop or restrict the processing of your personal information.
Right to Withdraw Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
Right to Appeal: You may have the right to appeal our decision if we deny your request. You can do this by replying directly to our denial.
Communication Preferences: We may send you promotional emails, and you can opt out at any time using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
You can exercise these rights where indicated on our website or by contacting us using the contact information provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before we can respond to a request. Under applicable law, you may designate an authorized agent to make a request on your behalf. Before we accept such a request, the agent may be required to provide proof that you authorized them to act on your behalf, and we may need to verify your identity directly with you. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, you can find a list of supervisory authorities responsible for data protection.
International Users
Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal information is also processed by personnel and third-party service providers and partners in those countries.
If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us via phone or email.
For the purposes of applicable data protection laws and unless otherwise explicitly stated, we are the data controller of your personal information.